Products: All products (new equipment and spare parts) supplied by Heat Transfer New Zealand are warranted against manufacturing defects for 12 months from date of delivery. Fair wear and tear is excepted. Defective product will be replaced by a similar product at the discretion of Heat Transfer New Zealand.
Thermal performance: Heat exchangers supplied against a thermal specification are warranted to perform to the stated specification. If it is clearly established by testing that the heat exchanger cannot perform the stated duty, Heat Transfer New Zealand will provide the additional heat transfer area (additional plates or alternative unit) required to bring it up to the correct performance. Installation of the additional product is not included.
Consequential losses: In no circumstance will Heat Transfer New Zealand be held liable for consequential losses of any type in relation to supply of heat exchange products.